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Survey for Owner Operator’s   Please take the time to fill out this survey. We will go through the results and arrange to make a time for us to get together and see where we can improve your centre.     *mandatory fields Centre Name Your Name* Your Role Phone* Fax Email* Address

 

Centre Owners

1. Do you operate and manage your own childcare Centre?	Yes No
2. You work 40 hours or less in your Centre?	Yes No
3. You don’t need to cover on the floor to keep relief costs down?	Yes No
4. Can you leave for three months and feel confident that it will continue at the same standard?	Yes No
5. Do you feel you could step back for twelve months and the business would not be affected by your absence?	Yes No
6. Could you step back now and be a passive investor?	Yes No

 

 

 

 

 

 

 

 

 

 

 

 

Financial

 

 

 

 

 

 

 

 

 

 

 

 

Staff

1. Are your staff consistently in uniform?	Yes No
2. Do you plan staff holidays in advance?	Yes No
3. Are staff sick leave totals less then six per month?	Yes No
4. Does all of your staff attend monthly staff meetings?	Yes No
5 .Does all your staff attend outer curricular Centre activities?	Yes No
6. Do you perform two staff appraisals per staff member annually, setting goals and training?	Yes No

 

 

 

 

 

 

 

 

 

 

 

Licensing

1. I feel totally prepared and organised for any licensing visit unannounced or pre planned?	Yes No
2. The staff are calm and collected on licensing visits?	Yes No
3.Have you always got any documentation at hand for unannounced licensing visits?	Yes No
4. I have a supportive relationship with my licensing officers?	Yes No
5. I am happy and confident in allowing my staff to be unsupervised with our licensing officers.	Yes No
6. Can you confidently say you cover all areas of licensing at all times?	Yes No

 

 

 

 

 

 

 

 

 

 

 

 

QIAS

1. I feel educated and knowledgeable on the QIAS process.	Yes No
2. Are you prepared for validation?	Yes No
3. The Centre is well prepared in advance; the QIAS process never stops in our Centre.	Yes No
4. The staff remain calm and a feeling of confidence is portrayed prior to  the months, weeks and days of the Self Study and Validation?	Yes No
5. We have very detailed and informative supporting documentation to support our Centre’s practices.	Yes No
6. Have you ever had an external source audit your QIAS policies, processes, practices and procedures?	Yes No

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Parents

1. Do you hold bi-monthly parent meetings, with agendas and minutes?	Yes No
2. Do you have more then 7 parents attend your parent meetings?	Yes No
3. Do you have less then 5 verbal complaints per week? This includes minor ones such as misplaced belongings, dirty clothes, dirty face etc?	Yes No
4. Do you have less then 2 written complaints half yearly?	Yes No
5. Does all of your staff meet, greet and farewell every family every day?	Yes No
6. Do you receive more then five positive comments per week on your Centre?	Yes No

 

 

 

 

 

 

 

 

 

 

 

 

Children

1. Are children’s absences less then 10% of your occupancy per week?	Yes No
2. Do you have less then 10 accident forms per month?	Yes No
3. Do you have high noise levels for 10 minutes or longer within the Centre?	Yes No
4. Does any child continually cry for 10 minutes or more?	Yes No

 

 

 

 

 

 

 

 

Policies and Procedures

1. Do all your staff and parents review the centre policies annually?	Yes No
2. Can any staff member explain any policy within your Centre?	Yes No
3. Does the Centre consistently implement every policy?	Yes No
4. Are your policies indexed, in sections, numbered and sources recorded?	Yes No
5. Can all staff locate any policy on request?	Yes No
6. Do you conduct research on policies as you evaluate them?	Yes No

 

 

 

 

 

 

 

 

 

 

 

Child Care Benefit

1. Have you ever had an external audit on CCB compliance?	Yes No
2. Are your records kept in chronological sequence e.g. sign in/out sheets?	Yes No
3. Do you consistently keep your absences up to date and have a clear system to do so?	Yes No
4. Do you operate within the Family Assistance Law in regards to CCB and claims?	Yes No
5. To you maintain written notifications on family changes such as siblings attending other services, allowable absences, canceling care etc.	Yes No
6. Are you able to fully audit and reconcile your CCB payments with CCMS?	Yes No
7. Do you confidently understand all the CCB compliance requirements?	Yes No
8. To you maintain up to date immunisation records on all families?	Yes No

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

If you honestly answered yes to every question. Congratulations you have a clear grasp on Child Care and your business is in good hands, you do not require any external support.

 

If you answered no or that you are unsure to these questions. I’m here to assist you to further improve and develop both your Service and your business. Please return via mail PO Box 388 KIAMA NSW 2533 or fax on 02 42 33 1568. One of our friendly staff will be in contact with you shortly

 

Please list five areas you feel you need assistance in, in your Child Care Centre?

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5

 

 

 

 

 

 

 

 

 

 

 

Please list five areas you excel in your Child Care Centre

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5

 

 

 

 

 

 

 

 

 

 

Goals and Objectives

 

1. What would you like your company to become, or develop into in the next 3 to 5 years? In the next 10? In other words, what is your dream or vision of the business? How would you like it to look if you could have it precisely on your terms? Feel free to use a second sheet of paper for your answers.

 

 

2. If the business were operating just as you described it what would you get out of it and what would your role be? In other words, what are your personal objectives?

 

 

3. What do you feel are the major obstacles standing in your way?