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Survey for Investors   Please take the time to fill out this survey. We will go through the results and arrange to make a time for us to get together and see where we can improve your centre.     *mandatory fields Centre Name Your Name* Your Role Phone* Fax Email* Address

 

Investor's

1. Do you work in your Centre less then 20 hours per week?	Yes No
2. Have you an Early Childhood background?	Yes No
3. Is this your only Centre?	Yes No
4. Is this the first Centre you’ve owned?	Yes No
5. Do you feel you need to be present at the Centre on a regular basis to keep everything in check	Yes No
6. Do you feel you have the best team you possibly could have?	Yes No
7. Are you currently utilising the services of another Child Care Management Company?	Yes No
8. Are you satisfied with their services?	Yes No
9. Do you feel that your Centre is their top priority?	Yes No
10. Do you feel you could totally step back from your business?	Yes No
11. Could you be away for 12 months and feel that it will be business as usual?	Yes No

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Financial

 

 

 

 

 

 

 

 

 

Staff

1. Are your wages less then 50% of your revenue?	Yes No
2. Do your staff dictate what rostered hours they will or won’t work?	Yes No
3. Do you have a relationship with all of your staff?	Yes No
4. Are your staff happy with high morale?	Yes No
5 .Do your staff smile, welcome and talk to you when you enter the Centre	Yes No
6. Are staff sick leave totals less then six per month?	Yes No
7. Does all of your staff attend monthly staff meetings?	Yes No
8. Does your staff have two staff appraisals per staff member annually,                      setting goals and training?	Yes No

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Licensing

1. My Centre has not been breached in the last six months?	Yes No
2. My Centre has not been breached in the last twelve months?	Yes No
3. I am confident in my Centres polices and procedures in respect to Licensing	Yes No
4. I have a supportive relationship with my licensing officers?	Yes No
5. I am happy and confident in allowing my staff to be unsupervised with our licensing officers.	Yes No
6. Can you confidently say you cover all areas of licensing at all times?	Yes No

 

 

 

 

 

 

 

 

 

 

 

QIAS

1. I feel educated and knowledgeable on the QIAS process.	Yes No
2. I don’t put more staff on to assist the Centre for preparation for validation?	Yes No
3. The Centre is well prepared in advance; the QIAS process never stops in our Centre.	Yes No
4. The staff remain calm and a feeling of confidence is portrayed prior to  the months, weeks and days of the Self Study and Validation?	Yes No
5. We have very detailed and informative supporting documentation to support our Centre’s practices.	Yes No
6. Have you ever had an external source audit your QIAS policies, processes, practices and procedures?	Yes No

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Parents

1. I have you an open and trusting relationship with your families?	Yes No
2. Do you hold regular parent meetings?	Yes No
3. Do you have less then 5 verbal complaints per week? This includes minor ones such as misplaced belongings, dirty clothes, dirty face etc?	Yes No
4. Do you have less then 2 written complaints half yearly?	Yes No
5. Does all of your staff meet, greet and farewell every family every day?	Yes No
6. Do you receive more then five positive comments per week on your Centre?	Yes No

 

 

 

 

 

 

 

 

 

 

 

 

Children

1. Are children’s absences less then 10% of your occupancy per week?	Yes No
2. Do you have less then 10 accident forms per month?	Yes No
3. Do you have high noise levels for 10 minutes or longer within the Centre?	Yes No
4. Does any child continually cry for 10 minutes or more?	Yes No

 

 

 

 

 

 

 

 

Policies and Procedures

1. Do all your staff and parents review the centre policies annually?	Yes No
2. Can any staff member explain any policy within your Centre?	Yes No
3. Does the Centre consistently implement every policy?	Yes No
4. Are your policies indexed, in sections, numbered and sources recorded?	Yes No
5. Can all staff locate any policy on request?	Yes No
6. Do you conduct research on policies as you evaluate them?	Yes No

 

 

 

 

 

 

 

 

 

 

 

Child Care Benefit

1. Have you ever had an external audit on CCB compliance?	Yes No
2. Are your records kept in chronological sequence e.g. sign in/out sheets?	Yes No
3. Do you consistently keep your absences up to date and have a clear system to do so?	Yes No
4. Do you operate within the Family Assistance Law in regards to CCB and claims?	Yes No
5. To you maintain written notifications on family changes such as siblings attending other services, allowable absences, canceling care etc.	Yes No
6. Are you able to fully audit and reconcile your CCB payments with CCMS?	Yes No
7. Do you confidently understand all the CCB compliance requirements?	Yes No

 

 

 

 

 

 

 

 

 

 

 

 

 

 

If you honestly answered yes to every question. Congratulations you have a clear grasp on Child Care and your business is in good hands, you do not require any external support.

 

If you answered no or that you are unsure to these questions. I’m here to assist you to further improve and develop both your Service and your business. Please return via mail PO Box 388 KIAMA NSW 2533 or fax on 02 42 33 1568. One of our friendly staff will be in contact with you shortly

 

 

Please list five areas you feel you need assistance in your Child Care Centre?

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Please list five areas you excel in, in your Child Care Centre

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Goals and Objectives

 

1. What would you like your company to become, or develop into in the next 3 to 5 years? In the next 10? In other words, what is your dream or vision of the business? How would you like it to look if you could have it precisely on your terms? Feel free to use a second sheet of paper for your answers.

 

 

2. If the business were operating just as you described it what would you get out of it and what would your role be? In other words, what are your personal objectives?

 

 

3. What do you feel are the major obstacles standing in your way?